Legal Information

Purpose of This Policy

This Privacy Policy explains how Vicillas Cleaning Solutions collects, uses, protects, and shares your personal information when you use our website and services.

Information We Collect

We collect the following types of information:

• Contact information (name, email address, phone number, physical address)
• Payment information (credit card details, billing information)
• Service preferences and booking details
• Technical information (IP address, browser type, device information)
• Website usage data (pages visited, links clicked, time spent on site)

How We Use Your Information

We use collected information to:

• Create and manage your service account
• Process bookings and provide cleaning services
• Send service confirmations and appointment reminders
• Improve our website and service offerings
• Track and analyze website performance and user behavior
• Send marketing communications (with your consent)
• Comply with legal obligations

Data Security and Retention

We implement industry-standard security measures including encryption, secure servers, and limited employee access to protect your information. We retain your data for as long as necessary to provide services and comply with legal requirements. You may request deletion of your information at any time.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Withdraw consent for marketing communications
• Object to certain data processing activities

Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Track ad performance and user preferences

You can manage cookie preferences through your browser settings.

Use of Services

By booking our services, you agree to provide accurate information and comply with our policies. We reserve the right to refuse service or cancel bookings that violate these terms.

Service Disclaimers

While we strive for exceptional results, we do not guarantee specific outcomes. Results may vary based on home conditions, materials, and other factors. We are not liable for:

• Pre-existing damage or wear
• Issues caused by client-provided products or equipment
• Delays due to unforeseen circumstances

Testimonial Disclaimer

Client testimonials reflect individual experiences and results. Your experience may differ based on your specific situation, home condition, and service selection.

SMS and Email Communications

By providing your phone number and email, you consent to receive:

• Service confirmations and appointment reminders
• Occasional marketing messages (you may opt out anytime)
• Important updates about our services

Message and data rates may apply. Text HELP for assistance or STOP to opt out. Email communications may contain confidential information intended only for the recipient.

Limitation of Liability

To the fullest extent permitted by law, Vicillas Cleaning Solutions shall not be liable for indirect, incidental, special, or consequential damages arising from our services. Our total liability is limited to the amount paid for the specific service in question.

Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of updated terms.